Managed IT Services

We define IT issues you are concerned about and the business objectives you want to achieve. We analyze the current state of your IT infrastructure, i.e., its applications, enterprise systems, cloud solutions, servers, etc. We determine the relevant technologies you may need to adopt to achieve the set business goals. Applying our ITSM experience, we help you achieve competitive advantage and viability with a full cycle of IT support services we offer – from designing your IT infrastructure to building, migrating and optimizing your workloads.

Situations Where Our Managed IT Support Can Help

You may need our managed IT support services in the following situations:

You want to reorganize your IT environment extending the number of IT technologies and introducing new services to support your business growth. You are concerned about your IT environment diversity and immaturity of IT management processes, and seek for a way to implement your ambitious IT initiatives, possibly within a DevOps approach
You intensively use your IT resources and intend to improve the IT environment. Your challenge is to ensure the IT infrastructure stability and create the conditions for the further development of a diverse IT environment.
You use IT to the full but have no plans to further develop your diverse IT infrastructure (for example, due to budget limitations). You need to keep your IT reliable staying within budget, and be able to resolve IT-related issues quickly.
Your IT infrastructure is managed by different vendors and you have concerns about service coverage gaps that lead to high IT risks. You’re looking for a vendor who will ensure full coverage of all daily IT management tasks at an affordable cost.

You may need our managed IT support services in the following situations:

We handle all daily management and long-term evolution of the entire IT infrastructure or its part and ensure the continuous support of:

What Our Managed IT Support Services Include

Our services are designed to meet the customer’s needs of different complexity. We combine mature IT service management and reasonable agility on all the stages of the managed IT support services we deliver to ensure high service quality. We proactively improve service reliability and functionality and scale up our IT support services to meet the needs of your growing business.

IT infrastructure consulting

IT environment administration

We manage and maintain the operability of your data systems, network components, and applications. ScienceSoft’s IT infrastructure administrators ensure:

User administration.
Software configuration.
Regular software updates, and more

Help desk support

We assist you in managing both your internal applications and software you offer to your clients. We handle software issues varying in complexity – from password resetting to the code-level investigation of issues. With 3 IT help desk support levels we provide, you don’t need to arrange an in-house support team but still can be sure that your applications are managed properly and concerns of your users are timely addressed.

IT infrastructure monitoring

To predict and promptly detect issues related to the performance of your IT environment and its components, we configure and use appropriate monitoring tools. Our IT administrators can constantly monitor all components of your on-premises or cloud-based environments, including servers, applications, data storage, virtual machines, and provide you with regular reporting on your IT infrastructure performance and resource utilization.

Let's Discuss Your Project

Struggling with IT challenges? Webteck offers a helping hand! Schedule a free consultation to discuss your unique project needs. Our passionate team will collaborate with you to craft solutions that unlock your business potential.discuss your unique project needs.